OTRS Mobile Edition by it-novum
Detailed App Info:
Application Description
The app give you the possibility to manage your Ticket system in a convenient way from your iPhone, iPad and iPod wherever you want. There is a large variety of functions which makes the handling of your OTRS system comfortable from your mobile device. It is easy to set up and offers a user-friendly UI
Functions:
o Show existing open and new Tickets and also filter between Locked, Watched, My queues and All
o Show Tickets by Queue
o Read Articles for every Ticket
o Ticket creation
o Answer to existing Tickets
Depending on the installed plugins on your OTRS Server you also can:
o Create Ticket Tasks and recording of time worked
o Journey recording for every Ticket
NOTE!
This App requires an OTRS Server and also a mobile API. The API is not part of an standard OTRS Package. You can get it from the it-novum GmbH. There is no additional charge for using the app without the API.
Functions:
o Show existing open and new Tickets and also filter between Locked, Watched, My queues and All
o Show Tickets by Queue
o Read Articles for every Ticket
o Ticket creation
o Answer to existing Tickets
Depending on the installed plugins on your OTRS Server you also can:
o Create Ticket Tasks and recording of time worked
o Journey recording for every Ticket
NOTE!
This App requires an OTRS Server and also a mobile API. The API is not part of an standard OTRS Package. You can get it from the it-novum GmbH. There is no additional charge for using the app without the API.
Requirements
Your mobile device must have at least 2.77 MB of space to download and install OTRS Mobile Edition by it-novum app. OTRS Mobile Edition by it-novum is available on iTunes for $0.00
If you have any problems with installation or in-app purchase, found bugs, questions, comments about this application, you can visit the official website of it-novum GmbH at http://support.it-novum.com.
Copyright © 2013 it-novum GmbH