OpenScape Contact Center Agent
Detailed App Info:
Application Description
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be.
Enter OpenScape Contact Center Agent.
OpenScape Contact Center Agent provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
•Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
•Change your routing status (e.g. from unavailable to available)
•View detailed contact information on incoming calls like source, target, queue, etc.
•View the real-time status of your fellow agents
•Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
To learn more about Unify’s OpenScape Contact Center suite of products and solutions, please visit us at: www.unify.com
Enter OpenScape Contact Center Agent.
OpenScape Contact Center Agent provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
•Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
•Change your routing status (e.g. from unavailable to available)
•View detailed contact information on incoming calls like source, target, queue, etc.
•View the real-time status of your fellow agents
•Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
To learn more about Unify’s OpenScape Contact Center suite of products and solutions, please visit us at: www.unify.com
Requirements
Your mobile device must have at least 1004.56 KB of space to download and install OpenScape Contact Center Agent app. OpenScape Contact Center Agent is available on iTunes for $0.00
If you have any problems with installation or in-app purchase, found bugs, questions, comments about this application, you can visit the official website of Unify GmbH & Co. KG at http://www.unify.com/.
Copyright © Copyright (c) 2013 Unify
