inContact Supervisor On-The-Go
Detailed App Info:
Application Description
inContact, Inc.’s Supervisor On-The-Go application enables you to monitor, manage and maintain your Contact Center operation quickly and easily from your mobile device. Providing real-time data in context of your center, Supervisor On-The-Go automatically identifies outliers, and enables you to take immediate action from where ever you may be. With Supervisor On-The-Go the inContact platform becomes fully integrated with the on the move workflow of contact center supervisors.
-Real Time Data for Skills, Agents and Contacts
-Smart filter and sort system to identify SLA needs
-Manage Skills and make real time adjustments on the fly
-Easily identify user needs and take action to maximize occupancy
-Easily react to SLA needs and take action to balance out your operation
-Real Time Data for Skills, Agents and Contacts
-Smart filter and sort system to identify SLA needs
-Manage Skills and make real time adjustments on the fly
-Easily identify user needs and take action to maximize occupancy
-Easily react to SLA needs and take action to balance out your operation
Requirements
Your mobile device must have at least 26 MB of space to download and install inContact Supervisor On-The-Go app. inContact Supervisor On-The-Go is available on iTunes for $0.00
If you have any problems with installation or in-app purchase, found bugs, questions, comments about this application, you can visit the official website of inContact, Inc. inContact, Inc at http://www.incontact.com.
Copyright © 2013 inContact, Inc.
