★★★ General purpose Helpdesk application ★★★

★★ This app alow you to give a powerful remote helpdesk to your customers
When your customer have a problem and needs your help, they open an assist request.
The helper get a SMS if offline, if online accept the request and open a request ticket.
By the request ticket the helped and the helper can exchange
voice, text data and HD photos.
The photos can be open by both the peers so they can talk by zooming and clickng in any details
All informations are automatically saved


... so : take a picture of your problem and start the discussion



★★ This app include :
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✔ 100MB of space in your server (storing chats, photos...)
✔ 20SMS for your notifications
✔ 3 customes user
✔ 1 admin, and assister user
✔ 3 companies
✔ 1 Year domain space on our server



★★ Main features :
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✔ NO network configuration needed (port forwarding)
✔ Voip support (also in background)
✔ Real time HD photo sharing (peer pick with zoomming and panning)
✔ Chat room
✔ SMS and email messages
✔ Manage your customers
✔ Real time event notification
✔ Free app for your customers
✔ Free app for Windows




★ Required enviroment :
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✔ iPad mini, iPad, iPhone, iPdod, PC/Windows
✔ Tested on iOS 5.1
✔ Tested on windows 2000,xp,vista,seven






* Purchase's notes :
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- Purchase items by access to to 'Domain's data' in the main menu
- Customers can purchase any features by the inApp purchase, or in the web site
- SMS pack are one time fee, web space are one year subscription-based,
- Users and companies accounts are one subscription-based
- The purchased features works in any devices
- No additional charge for mobile access
- There's no extra paid upgrade option outside of the app

✔ 50 SMS pack : Price Tier 2, no time limit
✔ 1 Admin/Helper user : Price Tier 2, one year
✔ 1 Helperd(customer) user : Price Tier 1, one year
✔ 100Mb storage space : Price Tier 10, one year






* Additional Note :
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- In order to use Voip service You need to contact an user or open the a request
- In order to use the application you need to create the accounts :
✔ Create your domain (Workspace name)
✔ Create the companies
✔ Create the helper user
✔ Create the helpeds users

- The accounts are included in the app and will be activate step by step on the app




*** Disclaimer ***
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The app's generating data are your owns, and never will be used by us or third party





* Extended Feature (By request on the web site) :
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✔ Configurable server : You can use your own to host data
✔ Sketch over the images
✔ Automatic backup