Issue Tracking is a very important task of modern project management process. For tons of outstanding issues in company projects, it is very challenging for the project managers to update or to report the project progress within a very short time. Being a project leader, having an updated project issue list is critical. Traditional way of handling the outstanding issues is to put them into a single spreadsheet ,e.g. Excel, and then maintained the issues status by project manager himself. The drawback is that the project manager may spend lots of time to discuss with the involved members and update the issues one by one which is extremely time and resource consuming. The ITS -Issue Tracking System- developed by CCL Software Co. Limited is a network-based project management tool that can help the companies to consolidate all the outstanding issues from various project parties as well as to provide a common platform to the project members to update the issue status. The configurable issue template can fit for various project nature, project manager style as well as to fit for various company process flow.