FirstCallCRM HelpDesk
Detailed App Info:
Application Description
FirstCallCRM enables Resolvers & Managers to easily and quickly access your SAP CRM Help Desk information on-the go anytime, anywhere. This app enables you to quickly search for service tickets, update service ticket, create new ticket, view surveys, accounts and receive alerts.
Features of the app include:
-Predefined Queries to search for Tickets
-Advance search to query Tickets
-Apply Predefined Responses to update Tickets
-Ticket Escalation and Assignment notification (Alerts)
-Export Ticket data to PDF
-View Ticket change log
-User authentication and data access based on SAP security
-View Accounts
-Configurable iPhone/iPad views in the backend
-Real-time access to SAP CRM
-Multi-lingual capability
-Easy to deploy
Features of the app include:
-Predefined Queries to search for Tickets
-Advance search to query Tickets
-Apply Predefined Responses to update Tickets
-Ticket Escalation and Assignment notification (Alerts)
-Export Ticket data to PDF
-View Ticket change log
-User authentication and data access based on SAP security
-View Accounts
-Configurable iPhone/iPad views in the backend
-Real-time access to SAP CRM
-Multi-lingual capability
-Easy to deploy
Requirements
Your mobile device must have at least 1.57 MB of space to download and install FirstCallCRM HelpDesk app. FirstCallCRM HelpDesk was updated to a new version. Purchase this version for $0.00
If you have any problems with installation or in-app purchase, found bugs, questions, comments about this application, you can visit the official website of FirstCallCRM Inc. TekAkron Inc at http://www.firstcallcrm.com/.
Copyright © 2011 FirstCallCRM Inc.
