FCS is proud to present “FCS m-Connect”, specifically designed for use in conjunction with FCS e-Connect, it enables the hospitality industry to provide consistently high-quality guest services at an optimized cost without tying the hotel staff to the desk.

With FCS m-Connect installed on hotel staff iPhones, iPads or iPod Touches, they are now able to deliver excellence in service anywhere, anytime, by seamlessly communicating directly back to the FCS e-Connect software. It enables hotel staff to create/ track/ update any service requests from their handheld devices and has the innate business intelligence to dispatch jobs based on a runners’ skill sets, availability and locations. With m-Connect, each service request can be tracked from start until completion. Authorized staff can also view guest folios and detailed preferences.

Key Features:
•Supports multi-languages
•Guest profile management for guest name, room number, company, occupation, check in/out information
•Guest preferences
•Guest request management for in-house guests
•Guest request management for non in-house guests
•Inter-department work order request management
•Ad hoc messaging to individuals or groups
•Canned questionnaire for runners to ask the guests

FCS is a leading hospitality solution provider with presence in over 20 countries worldwide. With over 4000 customers globally, FCS provides comprehensive guest-facing and back-end hospitality solutions for major hotel chains, as well as for mega resort and gaming facilities. The use of this mobile application is governed by FCS. For more details, please visit www.fcscs.com or email to fcs.marketing@planet1world.com.