Please note that DR-X© is specifically for administrators of Avaya Communication Manager and Avaya Call Centre and due to the extensive programming required on your Avaya Communication Manager to activate this application you will need to arrange chargeable remote programming work with the Aura Alliance Helpdesk which can be booked by emailing apps@auraalliance.com
The DR-X© works alongside Avaya Call Centre and allows you to activate different vectors remotely, via your iPhone.
When you are running Avaya Call Centre you will have pre-configured call vectors that route incoming Call Centre calls for maximum benefit and efficiency. A vector is a series of call processing steps (such as providing ringing tones, busy tones, music, messages, and queuing the call to an ACD hunt group) that define how calls are handled and routed.
With combinations of different vector commands, incoming callers can be treated differently depending on the time or day of the call, the expected wait time (EWT), the importance of the call, or other criteria.
The DR-X© application enables you to activate specific vectors remotely, from your iPhone, for example if staff cannot access the office building you will want to turn on your emergency vector command– whether you have this set up as an announcement or forward to a mobile number or outsourced call centre.
You will need to upload your current vector settings from your Avaya Call Centre to your iPhone, also you will need to contact apps@auraalliance.com to request remote programming to activate the vectors on your Avaya Call Centre to integrate it with your iPhone.