Cisco Technical Support
Detailed App Info:
Application Description
2012 Web Marketing Association Best Advocacy Mobile App award winner
2012 Forrester Groundswell B2B Mobile App award winner
The Cisco Technical Support mobile application provides access to Cisco's rich technical support content.
Support contract owners can manage and update their open support cases, track their RMA shipments, and contact TAC directly via phone or email while on the go!
Leverage the Support Communities to ask and answer questions in the discussion forums, comment on blogs, rate videos, and share documents about configuring and troubleshooting Cisco products and solutions.
Research Cisco products and services through mobile optimized content, videos and podcasts.
Features:
Manage Cases (requires an active servicee contract)
- Users can open P3 or P4 support cases against their devices
- View your open support cases, or search for any case associated with your contracts
- Bookmark a case by adding it to your Watch List from the actions menu within the case.
- Access to RMA Replacement Parts, Returns, and Labor Details associated with the support case.
- Update your support case by adding notes or photos from your mobile device
- Call or email your TAC Engineer, On-Site Contact or Field Engineer directly
- Request an update or close a case with a tap of a button from the actions menu within the case
Don't have a Cisco support contract? Learn more about the benefits here: http://www.cisco.com/web/help/reg/ben/sc_ben.html
Cisco Support Communities:
- Access to Cisco Technical Support discussion threads
- Track discussions you have started
- Email discussion threads to anyone
- Save discussion threads for offline viewing
- Social interaction with the Cisco Technical Support Community
- View overall and mobile leaderboards of the top community contributors
Online Media:
- Cisco RSS feeds and alerts help you stay up to date with news
- Access to Cisco Technical Support YouTube videos
- Access to Cisco Technical Support Podcasts
Product Information:
- Mobile optimized Cisco Product and Services documentation
Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com
2012 Forrester Groundswell B2B Mobile App award winner
The Cisco Technical Support mobile application provides access to Cisco's rich technical support content.
Support contract owners can manage and update their open support cases, track their RMA shipments, and contact TAC directly via phone or email while on the go!
Leverage the Support Communities to ask and answer questions in the discussion forums, comment on blogs, rate videos, and share documents about configuring and troubleshooting Cisco products and solutions.
Research Cisco products and services through mobile optimized content, videos and podcasts.
Features:
Manage Cases (requires an active servicee contract)
- Users can open P3 or P4 support cases against their devices
- View your open support cases, or search for any case associated with your contracts
- Bookmark a case by adding it to your Watch List from the actions menu within the case.
- Access to RMA Replacement Parts, Returns, and Labor Details associated with the support case.
- Update your support case by adding notes or photos from your mobile device
- Call or email your TAC Engineer, On-Site Contact or Field Engineer directly
- Request an update or close a case with a tap of a button from the actions menu within the case
Don't have a Cisco support contract? Learn more about the benefits here: http://www.cisco.com/web/help/reg/ben/sc_ben.html
Cisco Support Communities:
- Access to Cisco Technical Support discussion threads
- Track discussions you have started
- Email discussion threads to anyone
- Save discussion threads for offline viewing
- Social interaction with the Cisco Technical Support Community
- View overall and mobile leaderboards of the top community contributors
Online Media:
- Cisco RSS feeds and alerts help you stay up to date with news
- Access to Cisco Technical Support YouTube videos
- Access to Cisco Technical Support Podcasts
Product Information:
- Mobile optimized Cisco Product and Services documentation
Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com
Requirements
Your mobile device must have at least 8.17 MB of space to download and install Cisco Technical Support app. Cisco Technical Support was updated to a new version. Purchase this version for $0.00
If you have any problems with installation or in-app purchase, found bugs, questions, comments about this application, you can visit the official website of Cisco at http://tools.cisco.com/squish/014ae.
Copyright © 2011 Cisco Inc
