Callbright users: If you’re having trouble finding time to manage your phone leads, you’re in luck. With the Callbright CRM app for dealerships, you can listen to calls and review reports on the go.
Who Needs It
Dealership salespeople who like placing sales calls from their personal cell phones and managers who need to monitor their lead management process while away from the office.
What It Does
•Gives you the option to place outbound calls using the Click-to-Call dialer feature.
•Alerts you when Callbright’s Call Rescue service identifies missed sales and service opportunities.
•Provides details of each caller’s communication history with your dealership.
•Allows you to immediately call leads back or assign them to a dealership associate for further follow-up.
•Displays results of follow-up calls (even calls made from cellphones!) in easy-to-read reports.
•Lets you flag calls as training opportunities.
Why You Need It
You can make sure your customers receive the attention and level of service they deserve, while enforcing staff accountability and improving call handling skills. All activity that occurs within the app will sync with the Callbright web interface.