Description
Avaya Mobile Activity Assistant – Customer Feedback Edition allows mobile workers to send and receive structured messages. Structured messages include phone call requests, text interaction, notifications, and action requests. These messages are prioritized by urgency and importance and displayed so that they can be processed by the recipient in the correct order. The Avaya Mobile Activity Assistant is compatible with the Avaya one-X® Mobile SIP client. Phone call requests automatically launch the one-X® Mobile SIP client to make calls.
*** Requires Avaya Mobile Activity Assistant Server software ***
*** Requires iOS 5.0 or greater***
Features:
-Works with Avaya one-X® Mobile SIP client for telephony actions
-Supports user groups
-Messages are prioritized by urgency and importance values
-Templates for fast and easy request creation (templates created with web based administration tool)
-Action labels are configurable to the user domain language and context
-Phone call actions include phone number for one touch calling
-Text interactions
-Business process action requests
-Group notifications
-User defined phrase lists for faster and easier texting
-Support for action alerts from external systems (via server API)
-Support for users to be dynamically assigned to groups (via server LDAP integration)
-Server customizable alert messages and sounds for different importance levels and message types (multiple sound options)
-Action logs for auditing and business process improvement
-Simple intuitive UI
-Wi-Fi communications

Benefits:
-Efficient mobile worker collaboration
-Closed loop communications
-Consolidate multiple devices into one: pager, radio, phone
-Logging supports business process measurement, monitoring and re-engineering

Languages:
English (US)

Requirements:
-Compatible with iPhone 3GS, 4 and 4S, iPod Touch, and iPad running iOS 5.0 or later.
- Avaya Mobile Activity Assistant software with Avaya Mobile Activity Assistant client licenses