Astea Alliance Mobile Universal
Detailed App Info:
Application Description
Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.
Alliance Mobile Universal also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Alliance Mobile Universal also provides optional real-time GPS tracking. When enabled it allows Astea Alliance Enterprise visibility to the current technicians location for the purpose of intelligently scheduling. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.
The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Alliance Mobile Universal also enables the service technician to communicate, via text-based messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.
Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.
Requirements
Your mobile device must have at least 5.4 MB of space to download and install Astea Alliance Mobile Universal app. Astea Alliance Mobile Universal was updated to a new version. Purchase this version for $0.00
If you have any problems with installation or in-app purchase, found bugs, questions, comments about this application, you can visit the official website of Astea International Inc. Astea International, Inc. at http://www.astea.com.
Copyright © 2011 Astea International Inc.