E-mail communication has quickly become a preferred method of contact for many of your customers. Without adequate training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation.

Undeliverable: E-mail Etiquette for Today's Workplace will instill your employees with best practices for handling customer service issues via e-mail. They'll also learn how to avoid those disastrous errors that plague so many companies.

Undeliverable ensures a more knowledgeable staff and satisfied customers for years to follow.

Includes a multiple choice quiz to test your knowledge.

Chapters:
- Introduction
- Address Fields
- The Subject Field
- Addressing Recipients
- Grammer & Punctuation
- Formatting
- Message Clarity & Brevity
- Censor Yourself
- Sending Attachments
- Professional Signatures