Customer Service Representative Handbook (Professional Edition)
Detailed App Info:
Application Description
---- YOU CAN FIND THE INFORMATION CONTAINED IN THIS APPLICATION VIA THE NET AT WIKIPEDIA.COM----
Customer Service Representative Handbook
Customer service is the provision of service to customers before, during and after a purchase.
According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged/swapped, often only with a receipt and within a specified time frame. Retail stores will often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale.
Customer Service Representative Handbook
Customer service is the provision of service to customers before, during and after a purchase.
According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged/swapped, often only with a receipt and within a specified time frame. Retail stores will often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale.
Requirements
Your mobile device must have at least 429.72 KB of space to download and install Customer Service Representative Handbook (Professional Edition) app. Customer Service Representative Handbook (Professional Edition) was updated to a new version. Purchase this version for $9.99
If you have any problems with installation or in-app purchase, found bugs, questions, comments about this application, you can visit the official website of Edward Choi Tak Wah Choi at http://knowledge.hk.
Copyright © 2010 Edward Choi
